Please read these terms and conditions carefully. By accessing this site, and pages thereof, and by using Big Star Graphix & Productions, Inc. service you agree to be bound by the terms and conditions below and any statement on all web pages of the Big Star Graphix & Productions, Inc. website. If you do not agree to these terms and conditions, do not access this site, or any pages thereof, or utilize Big Star Graphix & Productions, Inc. services and information.

Type of Service
Big Star Graphix & Productions, Inc., also known as Big Star Productions provides custom printing and graphics-related services. Big Star Graphix & Productions, Inc. reserves the right to modify its product offering and pricing at will and without notice.

Copyright Release
With the use of the Big Star Graphix & Productions, Inc. website and of the Big Star Graphix & Productions, Inc. custom print service, the Customer acknowledges that the Customer is the legal owner and/or licensee of all submitted artwork to Big Star Graphix & Productions, Inc. and relinquishes Big Star Graphix & Productions, Inc. of any legal liability related to copyright violation and/or infringement. The customer assumes sole responsibility and liability of all submitted artwork to Big Star Graphix & Productions, Inc..

Color Accuracy
Big Star Graphix & Productions, Inc. is a gang run printer. This means jobs are printed on a large sheet with many other jobs. We will reproduce color from submitted transparencies/slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. For the same reasons, color from the same digital files will vary from press run to press run. The accuracy of each color reproduction is guaranteed to be within a plus/minus tolerance of 7% to targets set on our presses. We make no guarantees of color relative to processes not within our control, such as customer monitors, color print outs, supplied printed samples, etc. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Additionally, colors will vary depending on the paper stock indicated in each product, as the brightness and tone of each type of stock varies. On uncoated papers, colors will generally be darker than on coated papers.
Custom color matching is available at an additional charge.

Graphic Specifications
Big Star Graphix & Productions, Inc. requires the customer to provide complete, press-ready digital files. Not meeting these specifications will delay your order, or may add additional costs. Our artwork specifications can be found on this web page:
Although Big Star Graphix & Productions, Inc. makes every attempt to screen all artwork submissions, Big Star Graphix & Productions, Inc. cannot be held responsible for color, resolution, or trimming errors due to files not meeting specifications.

Artwork Proofs
Big Star Graphix & Productions, Inc. requires the customer to approve a proof generated by Big Star Graphix & Productions, Inc. from the customer's artwork submission in order to commence print production of the customer's custom print order.
Pricing for all products includes a computer screen softproof in the format of either a Joint Photographic Experts Group file (JPEG) or an Adobe Acrobat Reader Portable Document file (PDF file). To open, review, and print Big Star Graphix & Productions, Inc. PDF proofs, you will need the free Adobe Acrobat Reader program, which is available at http://www.adobe.com. Instructions on how to access the Big Star Graphix & Productions, Inc. generated JPEG softproof or PDF softproof will be sent to the customer's valid email address for approval.
Please note that the JPEG or PDF proofs are generated for the customer to verify and approve the layout, content, and text of their artwork. The JPEG or PDF proofs do not guarantee accurate color representation and color match of the customer's artwork. If an accurate color match is required from the customer, Big Star Graphix & Productions, Inc. requires the purchase and the signed approval of a hardproof (color calibrated digital proof).

Promotional Usage
Use of the Big Star Graphix & Productions, Inc. website and of the Big Star Graphix & Productions, Inc. custom print service grants Big Star Graphix & Productions, Inc. the right to use any Big Star Graphix & Productions, Inc. produced material and printed product, in part or in whole, for promotional purposes in Internet, Electronic, Audio, and Printed Media, as it is related to Big Star Graphix & Productions, Inc., the Big Star Graphix & Productions, Inc. website, and the Big Star Graphix & Productions, Inc. custom print service.
If you do not wish to have your printed product featured, inform Big Star Graphix & Productions, Inc. in writing by sending a detailed letter to

Big Star Graphix & Productions, Inc.
6528 Elmo St. Tujunga, CA 91042.

Turnaround
All posted turnaround times are guidelines only and are not guaranteed. Big Star Graphix & Productions, Inc. understands our customer's needs for timely delivery and makes every effort to meet or beat our stated turnaround times. However, potential mechanical breakdowns may cause delays; therefore, time senstive projects should be planned in advance. Big Star Graphix & Productions, Inc. is not liable for any business losses related to turnarounds or customer's missed deadlines. Please speak with your account representative if you have a hard deadline or time sensitive material.
All turnaround times are posted in business days, which excludes weekends and holidays. Transit times are variable based on location and delivery method and are not included in turnaround times.

Over-Runs or Under-Runs
Over-runs or under-runs will not exceed 10 percent of the quantity ordered. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated, in writing, at the time of quotation or purchase.

Refund and Cancellation Policy
Orders are subject to a cancellation fee: $25.00 (For Orders Under $250) OR 10% (For Orders Over $250), once we begin your order.
All Print Orders contracted to and manufactured by Big Star Graphix & Productions, Inc. are high-quality, customized products. Therefore, Big Star Graphix & Productions, Inc. cannot restock or reuse any print order and its related material, including but not limited to film, proof, inks, press plates, and used paper.
By the act of the customer's order confirmation and proof approval, the customer formally instructs Big Star Graphix & Productions, Inc. to proceed and complete print production of the customer's order. Once proof approval and print production commences, Big Star Graphix & Productions, Inc. cannot cancel the order and cannot provide a refund.
The customer acknowledges shipment receipt of the approved print order and cannot refuse receipt of shipment.
The Customer cannot refuse payment of print order if client has approved their artwork proof and confirmed the order.
Since all print orders contracted to and manufactured by Big Star Graphix & Productions, Inc. are high quality, customized products, credit card payments are charged prior to print production and shipment.
If artwork is not received within 30 days of your order, the job will be cancelled and a service fee of $25.00 (For Orders Under $250) OR 10% (For Orders Over $250) will be applied; the balance of payment will be refunded.

Filing A Complaint And Reprint/Credit Policy
The Customer can file a complaint regarding a print order within 30 days of receipt of order. After 30 days of receipt of print order, the Customer waives any right to file a complaint and receive print credit or a reprint.
The Customer must file a complaint in writing by letter, fax, or email. Big Star Graphix & Productions, Inc. cannot accept verbal complaints. The Customer must provide the Order Number and a detailed description of the complaint/issue.
Please note- use of the print order by the customer constitutes acceptance of the order and the customer immediately waives any right to file a complaint and receive print credit or a reprint.
If it is discovered that Big Star Graphix & Productions, Inc. has committed an error in the customer's order, Big Star Graphix & Productions, Inc., upon its discretion, will reprint and ship the order at Big Star Graphix & Productions, Inc. expense.
A reprint constitutes reprinting an order based on previously approved digital artwork, film, paper, and finishing (such as coating, machine folding, etc.). If the customer wishes to change any aspect of the previously approved order, the customer is not entitled to a reprint and is responsible for all costs.
Big Star Graphix & Productions, Inc. ships all authorized reprints via Ground service only. The customer is responsible for all shipping and handling upgrade costs.
Big Star Graphix & Productions, Inc. liability shall be limited to the sales price of any out of specification work. Big Star Graphix & Productions, Inc. will not be liable for any consequential damages such as profit loss, etc.
In lieu of a reprint, Big Star Graphix & Productions, Inc. can provide a print credit for a future order. This credit is good for up to one year after issuance. The value of the print credit can be for all or a portion of the complaint order and is determined solely by Big Star Graphix & Productions, Inc..

Additional Big Star Graphix & Productions, Inc. Terms and Conditions

Big Star Graphix & Productions, Inc. will print all file submissions "as-is" without supplying a proof. By placing your order, you have verified the layout and content of your file(s) meets our artwork specifications. You have verified that you have used the Big Star Graphix & Productions, Inc. templates. You are satisfied with the document layout. You assume all responsibility for typographical errors. If artwork does not meet our color mode, resolution, bleed/margin, and template specifications, Big Star Graphix & Productions, Inc. cannot be held responsible for color, resolution, or trimming errors.

Digital files not submitted as a TIF or PDF will be returned and corrections will be requested in order to proceed with your job.

You cannot make any changes once we have received your order.

Color Accuracy
You assume responsibility for the color accuracy of your file submission. Big Star Graphix & Productions, Inc. is a gang run printer. This means jobs are printed on a large sheet with many other jobs. We will reproduce color from submitted transparencies/slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. For the same reasons, color from the same digital files will vary from press run to press run. The accuracy of each color reproduction is guaranteed to be within a plus/minus tolerance of 7% to targets set on our presses. We make no guarantees of color relative to processes not within our control, such as customer monitors, color print outs, supplied printed samples, etc. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Additionally, colors will vary depending on the paper stock indicated in each product, as the brightness and tone of each type of stock varies. On uncoated papers, colors will generally be darker than on coated papers.

Additional Shipping Charges for Address Corrections
UPS requires adequate address information in order to reasonably make a delivery. An example is if the shipment is going to a multi-story building and you have not provided the floor number. If possible, the driver will make a good faith attempt to ascertain the necessary information to make the delivery. If your driver is successful, you will be charged for the extraordinary service required to successfully deliver your shipment despite inadequate information.

If unsuccessful, your shipment will be returned to its origin. Big Star Graphix & Productions, Inc. recommends double checking your address information. Common omissions which UPS charges address corrections are; room numbers, suite numbers, apartment numbers, building numbers, floor numbers, street, lane, and drive descriptions, etc. It is the customers responsibility to provide Big Star Graphix & Productions, Inc. adequate address information for UPS to make a reasonable attempt at delivery.

If UPS charges Big Star Graphix & Productions, Inc. for any address corrections, Big Star Graphix & Productions, Inc. will pass that charge onto the customer by billing the address change charge onto the same credit card used for the original purchase. UPS currently charges $5.00 for an address correction. If you have any questions about the adequate address information required by UPS, or any other shipping questions you can call UPS toll free at 1.800.PICK.UPS (742.5877) or go to their web site at UPS.COM

Refund and Cancellation Policy
Orders are subject to a cancellation fee: $25.00 (For Orders Under $250) OR 10% (For Orders Over $250), once we begin your order.

All Print Orders contracted to and manufactured by Big Star Graphix & Productions, Inc. are high-quality, customized products. Therefore, Big Star Graphix & Productions, Inc. cannot restock or reuse any print order and its related material, including but not limited to film, proof, inks, press plates, and used paper.

By the act of the customer's order confirmation, the customer formally instructs Big Star Graphix & Productions, Inc. to proceed and complete print production of the customer's order. Once proof approval and print production commences, Big Star Graphix & Productions, Inc. cannot cancel the order and cannot provide a refund.

In addition, the customer acknowledges shipment receipt of the approved print order and cannot refuse receipt of shipment.

In addition, the Customer cannot refuse payment of print order if client has approved their artwork proof and confirmed the order. Since all print orders contracted to and manufactured by Big Star Graphix & Productions, Inc. are high quality, customized products, credit card payments are charged prior to print production and shipment.

If artwork is not received within 30 days of your order, the job will be cancelled and a service fee of $25.00 (For Orders Under $250) OR 10% (For Orders Over $250) will be applied; the balance of payment will be refunded.